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Dow Jones Customer Support
 
As a Dow Jones Factiva subscriber, you have our commitment to helping you get the full benefit and value from your subscription. Dow Jones Customer Support is our customer support service that offers immediate access to comprehensive support, learning programs and account management tools whenever you need them.

Easy to Find

You can visit Dow Jones Customer Support directly from your Dow Jones Factiva product by clicking SUPPORT in the upper-right corner of the product interface.

You can also visit Dow Jones Customer Support at http://customer.factiva.com then enter your Factiva product user name, password and namespace.


Factiva Users: More Convenience
As a Dow Jones Factiva user, you have access to a wealth of resources to help you use your Dow Jones Factiva product more efficiently, including:
  • Home - Find answers to Frequently Asked Questions, locate links to essential resources and contact Customer Service

  • Contact us - Reach out to our Customer Service with your questions and concerns using a variety of communication tools

  • Learning - Locate learning materials, self-paced briefings and training schedules for both new and advanced users

  • Content Watch - Check the delivery status of our top publications, search our source database, get details about publications and view regular updates of additions and deletions

  • Usage - View details about your Factiva product usage
Administrators: More Power
As a Dow Jones Factiva account administrator, you’ll find a number of tools and resources to help you manage your account, including:
  • End-User Administration - Edit user profiles and passwords as well as activate, deactivate and terminate users in your account

  • Billing & Usage - View usage reports, invoices, billing inquiries, purchase orders and modify account and billing addresses

  • Enable Site Administrators - Permission other users for access to Product Resources, End-User Administration and Billing & Usage areas

  • Product Resources - Access Factiva Intelligent Indexing™ information, branding guidelines, user and reference documentation, installation guides and other technical information
Individual Subscribers: Expanded Support
As an individual subscriber, you have access to all the resources you need to get the most out of your Factiva subscription, from FAQ's to learning materials and content information.  In addition, we offer several ways to help you manage your personal account, including:
  • Update your profile details for a better user experience

  • Manage your password and credit card details

  • View your invoice and usage information
Experiencing login problems? Please use the "Having trouble logging in?" link on the login page of your Dow Jones Factiva product.